Sharing information with your landlord
If payments of benefit are made directly to your landlord, we can give them limited information about your claim. This information is limited to
- details around the dates of payments
- the amount of benefit you are entitled
- the amount of any overpayments that are being recovered from ongoing entitlement and
- we can tell them if your claim is suspended (but not the reason why).
If the payments of benefit are being made to you, you can still ask us to share some information with your landlord. Only limited information will ever be given to your landlord. This includes details such as:
- amount of housing benefit entitlement
- date and amount of payment that has been issued
- period of a payment or information about overpaid housing benefit.
We will tell your landlord if payments are suspended or if deductions are being made from your housing benefit but we will never share personal information such as your household income with your landlord.
Request to pay your housing benefit straight to your landlord or agent
If you would like us to pay your housing benefit straight to your landlord or agent then please complete the Request from tenant to pay landlord form. There is certain criteria that has to be met before we can make payments to your landlord so please understand that we may not be able to do this in all cases. You should provide full details and proof as to why you want us to pay your landlord.