Trading Standards Team Customer Charter
One of our key priorities is to provide excellent customer services. We will always:
- be polite, friendly and offer a helpful service
- take the time to listen and explain things
- provide accurate information and advice, in a clear and straightforward way
- deal with enquiries immediately, but if this is not possible, tell you who we have passed your enquiry to and give you their contact details
- keep you informed of progress with our investigations
- treat you fairly and with respect
Customer pledge
We aim to provide every customer with a quality service and will seek feedback from you to help further improve the quality of our services. A manager will contact you personally if you are unhappy with the service received.
We have the following standards to monitor the responsiveness of our service:
| Service standard | Target / response times |
|---|---|
| Public complaints and enquiries | Within 5 working days |
| Traders requests for advice | Within 5 working days |
| Provide a full response to traders | Within 10 working days |