How to apply
You, or someone acting on your behalf, can request a DHP either by telephone or in writing.
Complete the online Discretionary Payment Application form. Once submitted, you will receive an email confirming your application reference number beginning SG1.
If you are unable to access or complete this form please contact _debtandwelfare@slough.gov.uk.
Information needed to support a claim for DHP
Rent deposits
- A letter from your prospective landlord giving the address and amount of deposit required to secure the property.
- A current gas certificate for the property.
- Your most recent bank statement.
For all other DHP applications
Please give as much information as you can and where possible provide proof to support your application. For example if it is due to an illness, please provide us with a letter confirming a hospital appointment, or wage slips showing sick pay.
We will need to see evidence of income and outgoings. Please supply as much information as you can as it may help to process your claim more quickly.
We may write to you to request further information to support yout application.
Decisions
We aim to make the decision within 14 days of receipt of a complete claim being received. We will write to you with a decision within five days of it being made.
This confirmation will include the amount and duration of any award, the reasons for the decision and your right to request a review of the decision.
Reclaiming DHP
At the end of your award period, if your circumstances have not improved and you need to apply for further support, it is your responsibility to submit a new claim on time.
Please note:
Backdating is limited under the DHP Policy and is only considered in exceptional circumstances. To reapply, please use the link above.