Fees, refunds and transfers
Payment of fees
- When you enrol, you are agreeing to pay the total cost for the whole course.
- To confirm your enrolment onto a course you need to pay the total cost requested when you enrol.
- If you are claiming a fee reduction you need to visit a centre with evidence, for instance, the benefit you are claiming.
Additional costs
- You may need to pay additional costs - these are indicated on the brochure and will be included in the cost of your course at enrolment. If you have a fee for an examination this must be paid before you are entered for a place. You will be informed at enrolment if there is a charge for materials to support learning or if you will need to bring your own resources e.g. flowers. If you require other services (reference letters, replacement certificates, and repeat examinations there will be an administration charge for these.
Cooling off
- When you enrol on to a course, we have a ‘cooling off’ period before the course starts - a seven-day period beginning from the day you are enrolled on the system or the date on the receipt whichever is later. During this time you will have the right to cancel the course and obtain a full refund.
Refunds and transfers
- If you withdraw from a course, you will not be eligible for a refund. In exceptional cases, and at our discretion, we will support your request to transfer to another course; we will charge a £10 administration fee. You will be liable to pay any additional fees relating to the new course.
- If we have to amalgamate, reduce the number of sessions or cancel a course within the first three weeks we will aim to offer you a suitable alternative course. If this is not possible then we will refund the fee in full. If a course is cancelled after the first three weeks, we will offer a pro rata refund to learners who have attended at least 80% of the sessions.
- It may sometimes be necessary for reasons out of our control to make minor changes to a course, for example, another location within reasonable distance, the tutor, slight changes to the timing or the content. Refunds are not normally given in these circumstances.
- If we must cancel a lesson, we will you offer you an additional lesson at another reasonable time. If we must reschedule a lesson, we will promptly contact you to inform you of this to ensure that you can make arrangements to attend.
- If you request a refund relating to a medical condition, we require proof of a doctor’s certificate. If this is accepted, you will receive a proportional refund of the fees paid in relation to the number of classes remaining. The refund will be dealt with from the date the doctor confirms their medical condition. There will be a £10 administration charge for each refund. You will be asked to complete the refund application form (the form and more information on Fees, refunds and transfers of courses page).