Business Delivery Officer (Performance Framework & Quality Assurance) (Ref: 03-3356)

As a member of the Neighbourhood Contracts & Business Services team at Slough Borough Council, you’ll lead on one of three important specialist areas: Mapping & Systems, Performance Framework & Quality Assurance, or Quality Assurance, Compliance & Audit.

Recognised across the Business Delivery Team and beyond for your expertise, you’ll be responsible for making sure the team achieves its objectives in your area, thereby facilitating the delivery of more efficient and effective Neighbourhood Housing Services

To achieve this, you’ll implement improved performance management frameworks that identify and drive continual service improvements. You’ll develop and monitor service level agreements across council departments and external partnerships. Crucially, you’ll work closely with Neighbourhood Housing teams to improve data quality and management. Underpinning all of these improvements, you’ll deliver training with a focus on skills development and excellent customer service.

To join us in the Performance Framework & Quality Assurance role, you’ll need to demonstrate a high level of technical skills in using management information systems, databases, management and data reporting tools to develop bespoke business reports.

This post calls for strong customer focus, with excellent communication and relationship building skills.

For an informal discussion about the post please contact Kamal Lallian, Neighbourhood Services Contracts & Business Services Manager, 01753 875695.

Closing date for applications: 19th October 2017 at 5.00 pm

Interviews will be held w/c 30th October 2017.

Job information pack available below. If you have any question, you can call our 24-hour information line on 01753 875074, quoting ref: SGW/03/3356 or email: Minicom service on 01753 875030.

Successful candidates will be notified in writing. If you have not heard from us in 4 weeks please assume your application has been unsuccessful.

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Online Application Form
Printable application forms are available on the General Vacancies page