Up until the end of March 2019, tenants will continue to pay their water and wastewater charges directly to Slough Borough Council. The council will continue to pass these payments to Thames Water for their services.
This is going to change. The council will stop charging tenants for water and wastewater services from 1 April.
Instead, Thames Water will send tenants a separate bill and it will be the tenants' responsibility to pay directly for these services from April 2019 onwards.
The council will share tenants’ names and address details with Thames Water so they can contact tenants directly to tell them more about what will happen and when.
Thames Water will bill tenants directly for water and wastewater services from April 2019.