Coronavirus

Please see our coronavirus pages for the latest guidance, how services are affected, and what help is available.

Leaseholders

If you have bought your council home from the council, the council usually retain ownership of the land. If your home is a flat, then the council will usually retain ownership of the communal areas of the building and the fabric of the building itself (roof etc). In either case, you will be charged a “Ground Rent”, and our Leasehold Unit will look after the services that are provided to you.

These services include:

  • maintaining records about leaseholders
  • arranging buildings insurance for leasehold properties
  • identifying and bills the charges due under residential leases
  • dealing with queries, such as how we work out service charges
  • dealing with request for permission to carry out alterations
  • managing the right to buy scheme.

The leasehold unit is not responsible for managing council housing or providing services to buildings and estates.

Your rights and responsibilities

Your lease will set out your rights and responsibilities as a leaseholder.

Getting a copy of your lease

To request a copy of your lease you can email LeaseHoldServices@slough.gov.uk, there is a fee of £25.00. You can also access a copy of your lease on the land registry website.

Leases may vary in certain details but the following are standard:

Your responsibilities

As a leaseholder it is your responsibility to:

  • pay service charges and ground rent on time
  • keep the internal parts of your property in a good condition
  • seek our permission before carrying out any structural alterations or improvements to your property
  • seek our permission before sub-letting the property
  • not cause nuisance or annoy your neighbors or other people living close by
  • give the Council and its operatives access to your property for us to carry out necessary work (for example, if we need to carry out work in a loft)
  • not breach the buildings insurance policy.

You can contact us on LeaseHoldServices@slough.gov.uk
For further information and advice on being a leaseholder please refer to www.lease-advice.org  

Getting involved

The Housing Service believes in giving all tenants and leaseholders the opportunity to shape and influence our services to meet the needs and aspirations of our customers. We offer a wide range of different involvement options to make sure you can get involved in a way which suits you. We offer training and support to make sure your involvement delivers a real impact on the service you get. Find out more about tenant and leaseholder participation.

Leasehold forums

STAR survey

A customer survey (called STAR) was undertaken by a company we commissioned called CR Market Research. All tenants and leaseholders were invited and encouraged to take part. It was part of the housing service’s continued commitment to providing you with the very best housing service and understanding what is important to you.

Contact us

Online
Contact Housing Services

Telephone
01753 475111

Address
Housing Services
Slough Borough Council
Observatory House
25 Windsor Road
Slough, SL1 2EL

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