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Local Government Ombudsman decisions

The Local Government Ombudsman Annual Review Report refers to the complaints and enquiries they received and their decisions for local authorities within England:

These are found on the LGO website.

Summary of 2019/20 to date

Date: 21/05/2019
Department: Education & Children's Services
Description: The Council was at fault in the way it considered the application and appeal for home to school transport. Its home to school transport policy was flawed. It has agreed to arrange a fresh appeal hearing and review and revise its policy.

Date: 01/07/2019
Department: Communications
Description: The Council was at fault for the way it publicised the closure of a food establishment , which caused unnecessary distress.

Summary of 2018/19

Date: 02/07/2018
Department: Adult Social Care
Description: Findings were advice provided in respect of extra care housing fell below the care act standards. This led to uncertainty for the complainant.

Date: 16/07/19
Department: Children and Families (Before Children’s Trust was set up).
Description: Findings were that the original complaint regarding foster care was not handled adequately, including the complaint escalation to stage 2.

Date: 17/10/18
Department: Education & Children's Services
Description: Findings were the council took thirteen months to issue Education and Health Care Plan, it will apologise for this fault, reinstate the care via direct payments, review its procedures and make a financial payment.

Date: 17/12/2018
Department: Housing
Description: The Council did not communicate fully regarding the condition of the privately rented property. This caused avoidable uncertainty, time and trouble and some anxiety to the resident. To put matters right, the Council agreed actions including a financial remedy and reviewing what happened.

Summary of 2017/18

Date: 27/04/2017
Department: Children and Families (Before Children’s Trust was set up).
Description: Findings were lack of planning placing complainant in an area of safety and assisting with housing. Communication between parties involved could have been more extensive.

Summary of 2016/17

Date: 11/04/2016
Department: Children and Families (Before Children’s Trust was set up)
Description: The Ombudsman found fault against the actions of 2 social workers. The council did not agree with the Injustice outcome as the scenario could be classed as subjective.

Date: 26/05/2016
Department: Housing
Description: Finding was that a period of non communication occurred between the complainant and council. The council did not agree with the finding of Maladministration with Injustice on this temporary accommodation related complaint.

Date: 24/11/16
Department: Children and Families (Before Children’s Trust was set up)
Description: Fault was found in the school allocation and the amending of statements relating to special educational needs.

Date: 11/01/2017
Department: Housing
Description: Conclusion was fault in the way departments within Housing dealt with homelessness and housing register application since July 2014.