Please check our discounts and exemptions page - if your circumstances change this could affect your entitlement.
If you move house, please complete the online change of address form.
If you believe that you are entitled to a refund please download the 'Council Tax Refund Request' form and complete and return it to the address on the form. Alternatively you can hand it in to the Customer Service Centre, MyCouncil.
If paying by direct debit the refund will be paid directly back into that account.
If you are requesting a refund from a joint council tax account to go into a sole bank account then we will need written authorisation from all parties.
We do not usually acknowledge receipt of any documents received.
We normally respond to enquiries in date order, unless there are other pressing matters, for instance the receipt of a summons, so make sure you tell us all about these. All written communications are stored on our document imaging system and cannot be lost.
We will write to you to inform you of the outcome of your correspondence, this could be a letter or a revised bill.
Please call 01753 475111 if you require an urgent response.