Product recalls

Update on Investigation

The following has been released:
Independent investigation finds no further action required on fridge freezer model
An investigation into the fridge freezer involved in the Grenfell Tower fire has confirmed there is no need for further action.
More information from department of Business, Energy and Industrial Strategy

 

Product recalls

Important product recalls are below

2019.03.22 Recall: HP Notebook Computer and Mobile Workstation battery replacement

HP Notebook Computer and Mobile Workstation Battery Safety Recall and Replacement Program

Program expanded in January 2019. It is essential to recheck your battery, even if you did so previously and were informed that it was not affected. If you have already received a replacement battery, you are not affected by this expansion.

In January 2019, in cooperation with various government regulatory agencies, HP announced an expansion to its a worldwide voluntary safety recall and replacement program for certain notebook computer and mobile workstation batteries which was announced in January 2018.

These batteries have the potential to overheat, posing a fire and burn hazard to customers. For this reason, it is essential to recheck your battery, even if you did so previously and were informed that it was not affected. However, if you have already received a replacement battery, you are not affected by this expansion.

Batteries affected by this program may have been shipped with specific HP Probook 64x (G2 and G3), HP ProBook 65x (G2 and G3), HP ProBook 4xx G4 (430, 440, 450, 455, and 470), HP x360 310 G2, HP ENVY M6, HP Pavilion x360, HP 11 notebook computers and HP ZBook (17 G3, 17 G4, and Studio G3) mobile workstations sold worldwide from December 2015 through April 2018. They were also sold as accessories or provided as replacements from December 2015 through December 2018 for the above products, as well as additional products through HP or an authorized HP Service Provider, including certain HP Mobile Thin Client products.

Many of these batteries are internal to the system, which means they are not customer replaceable. HP is providing battery replacement services by an authorized technician at no cost. HP is also releasing an update to the BIOS to add batteries affected by the program expansion. The updated BIOS places the battery in 'Battery Safety Mode' so that the notebook or workstation can be safely used without the battery by connecting to an HP power adaptor. Batteries affected by this recall should immediately be put into 'Battery Safety Mode'.

Battery Safety Mode is only applicable to HP products affected by this recall. If the validation process identifies a battery as being eligible for replacement, the BIOS update should be applied and the system should be rebooted. During the reboot process, an option will be presented to enable Battery Safety Mode. Accepting Battery Safety Mode causes the battery to discharge and to cease future charging until Battery Safety Mode is disabled. HP strongly recommends accepting Battery Safety Mode so that the notebook or mobile workstation can be safely used by connecting to an HP power adaptor. For more information please refer to the FAQs tab on this website.

HP?s primary concern is for the safety of our customers. HP is proactively notifying customers, and will provide replacement battery services for each verified, eligible battery, at no cost. For customers with 5 or more potentially affected batteries, HP has put in place a process to assist with validation and ordering . For details please refer to the FAQs tab on this website.

Getting started
Note: Not all batteries in all HP ProBook 64x, HP ProBook 65x, HP ProBook 4xx, HP x360 310 G2, HP ENVY, HP Pavilion x360, HP 11 notebooks, HP Thin Clients, and HP Zbook mobile workstations are affected by this recall.

The HP Battery Program Validation Utility will check if the battery in your notebook computer is affected. Validation using the utility generally takes less than 30 seconds

Download HP Battery Validation Utility

Minimum system requirements for the utility are:

  • Windows Operating System
  • Microsoft .Net Framework 4.5.2
  • HP Software Framework

If you do not meet minimum requirements, please download the fully loaded battery validation utility that will install the required frameworks.

After installation click this icon on your desktop to check your battery:

icon 

Products
The following products were shipped with affected batteries.

  • ProBook
    - HP Probook 640 G2
    - HP ProBook 640 G3
    - HP ProBook 645 G2
    - HP ProBook 645 G3
    - HP ProBook 650 G2
    - HP ProBook 650 G3
    - HP ProBook 655 G2
    - HP ProBook 655 G3
    - HP ProBook 430 G4
    - HP ProBook 440 G4
    - HP ProBook 450 G4
    - HP ProBook 455 G4
    - HP ProBook 470 G4
  • ZBook
    - HP ZBook 17 G3
    - HP ZBook 17 G4
    - HP ZBook Studio G3
  • x360
    - HP x360 310 G2
  • Pavilion
    - HP Pavilion x360
  • ENVY  
    - HP ENVY m6
  • HP 11  
    - HP 11 Notebook PC

The following products are compatible with, but were not shipped with, affected batteries. Customers may have purchased a battery as an accessory or received a replacement battery through services that is affected by the recall.

  • ProBook
    - HP ProBook 430 G5
    - HP ProBook 440 G5
    - HP ProBook 450 G5
    - HP ProBook 455 G5
    - HP ProBook 470 G5
  • ZBook
    - HP ZBook Studio G4
  • ENVY  
    - HP ENVY 15
  • Mobile Thin Client      
    - HP mt20
    - HP mt21
    - HP mt31      

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