Please see our coronavirus pages for the latest guidance, how services are affected, and what help is available.

Product recalls

Update on Investigation

The following has been released:
Independent investigation finds no further action required on fridge freezer model
An investigation into the fridge freezer involved in the Grenfell Tower fire has confirmed there is no need for further action.
More information from department of Business, Energy and Industrial Strategy


Product recalls

Important product recalls are below

2019.03.12 Recall: Humberto - Shower Heads

The following notice appears on the B&Q website:


B&Q would like to make customers aware that the below products are not compatible with electric showers. When installed to an electric shower, use of the flow restriction feature may result in scalding water building up in the shower carrying a risk of burns.

Use with mixer showers does not present this risk. The products have been on sale since April 2017.

Products affected
Humberto white shower head EAN: 3663602949862
Humberto chrome shower head EAN: 3663602949879

Shower heads 

If you have one of these products in use with an electric shower, please stop using the flow restriction feature immediately and return the product to your local store.

For more information please contact the helpline: UK: 0300 303 4482 / ROI: 1800 946 327*

*Monday to Friday 8.30am to 8.00pm, Saturday 9.00am to 5.00pm and Sunday 10.00am to 4.00pm

B&Q thank you for your cooperation.

Distributor: B&Q plc, B&Q House, Chestnut Avenue, Chandlers Ford, Eastleigh, Hampshire SO53 3LE
Manufacturer: Kingfisher International Product Limited, 3 Sheldon Square, London, W2 6PX, UK

Related website